Tideline Dental

Mt. Pleasant · Practice OS

Agent · live
Holy Automation
SD

Tuesday morning, looking smooth.

Three operatories running. Hygiene fully booked. One unconfirmed at 2:30 — your agent has it.

Booked Today
28/30
93% chair fill
Production
$14,820
+12% wk avg
Recall Due
142
38 overdue
Reviews · 30d
61
4.93 avg

Patient · Margaret Whitfield

Last visit 11.04.2024 · Recall due · Hygiene + bitewings recommended

Overdue 47d UN # 1–32
Maxillary · upper
Q1 · upper rightQ2 · upper left
Mandibular · lower
Q4 · lower rightQ3 · lower left
Healthy · recent
Watch · 6mo+
Treatment overdue
Scheduled
Implant / restoration

Today's chairs

Op 1–4 · 8:00 AM to 5:00 PM

28 booked 1 unconfirmed 1 gap @ 11:30
8:00 AM
9:00
10:00
11:00
12:00
1:00 PM
2:00
3:00
Op 1
Dr. Asher · Hygiene
8:00 — 9:00
M. Whitfield
Prophy + BWs
9:00 — 9:50
J. Park
Adult cleaning
10:00 — 10:30
L. Romero
10:45 — 11:45
D. Bishop
Perio recall
1:00 — 2:00
A. Tan
Prophy
2:00 — 2:30
R. Iyer
2:30 — 3:30
S. Goss
Prophy
Op 2
Dr. Asher · Restorative
8:00 — 9:30
B. Castellanos
Crown #14 · seat
9:30 — 10:00
M. Lee
10:15 — 12:00
K. Howe
2-surf composite #19
1:00 — 2:30
P. Singh
Crown prep #30
2:30 — 3:30
Unconfirmed · Wells
Agent following up
Op 3
Dr. Calhoun · Hygiene
8:00 — 9:00
G. Marston
Prophy
9:00 — 10:00
H. Yoon
SRP UR/UL
10:00 — 11:00
F. Delgado
Prophy + fluoride
11:30 — 12:00
Open · agent filling
1:00 — 2:00
N. Beauregard
Perio recall
2:00 — 3:00
T. McKenzie
Prophy
3:00 — 4:00
V. Olivera
Prophy
Op 4
Dr. Calhoun · Surgical
8:30 — 9:00
E. Thurston
9:00 — 11:00
W. Anand
Implant placement #19
11:00 — 12:00
M. Boudreaux
Ext #32
1:00 — 1:30
C. Ferrell
1:45 — 3:30
A. Whitlow
Crown prep + temp

Recall queue

Patients overdue for hygiene · agent reaches out automatically · you can review or override

Agent handling 142 active
PatientLast visitRecall typeInsuranceStatus
MW
Margaret Whitfield
62 · seen 9 yrs
11.04.24 · +47d
Prophy + BWs BCBS · $0 Replied · books for Thu
JP
Jonas Pettigrew
41 · seen 4 yrs
10.18.24 · +63d
Perio maintenance Delta · $42 Texted · awaiting reply
AC
Arden Cho
8 · pediatric
02.12.25 · +12d
Pediatric prophy United · $0 Booked · Sat 9:30
RS
Roland Saint-Cyr
55 · seen 11 yrs
07.22.24 · +151d
Prophy + exam Self-pay 3 attempts · escalating
EH
Elena Holcombe
34 · seen 2 yrs
12.03.24 · +18d
Prophy Cigna · $0 Booked · Mon 10:00
TF
Theo Fairchild
29 · new patient
New patient exam Aetna · verifying Insurance verified · booking

Front-desk agent · Stella

Now · helping Margaret reschedule

Live
MW
Margaret W.SMS9:14 AM
Hi! Got the reminder — sorry for the delay. Can I move my cleaning to Thursday afternoon? Tuesday's not great anymore.
S
StellaAgent9:14 AM
No worries at all, Margaret. I see Thursday 2.13 at 3:30 PM with Dr. Asher — would that work? Bitewings haven't been done since '22 so we'd plan for those too. (45 min)
Confirmed insurance · BCBS · no copay
MW
Margaret W.SMS9:16 AM
Perfect. Thursday it is. Thank you!
S
StellaAgent9:16 AM
Booked! You'll get a confirmation text and an email with the new patient forms — quick refresh since it's been a while. See you Thursday at 3:30. ☕
Op 1 · Dr. Asher · 2.13.25 3:30 PM · forms sent
Drafting reply to Jonas Pettigrew…

This week

Mon — Tue · vs prior 4-wk avg

02.10 – 02.16
No-shows
2
vs 7 prev wk · −71%
Recall booked
38
via agent · 0 staff hrs
Same-day fills
6
cancellations rebooked
New patients
14
incl. 9 from website

Recent reviews

Agent replies within 4 hours

4.93 ★
★★★★★

"Honestly the calmest dental visit I've had. Dr. Calhoun and Bethany made my daughter actually look forward to next time."

Whitney L. · Google · 2h agoStella replied
★★★★★

"They got me in the same morning for a chipped tooth. Fixed in 40 minutes. Looks like nothing happened."

Marcus T. · Google · yesterdayStella replied
★★★★☆

"Great care. Wait was a little longer than I'd hoped, but the front desk kept me posted."

Reema S. · Yelp · 2d agoFlagged for Dr. A

A/R follow-up

Agent chasing balances · 30 / 60 / 90+

$8,420 outstanding
D. Bishop
Crown · 11.20.24 · payment plan
$1,240
30d · paid 1/3
L. Romero
Composite + BWs · Aetna pending
$314
Insurance · 14d
P. Devereaux
Implant consult balance
$2,800
90+ d · 5 reminders

Growth & front-of-house

Where new patients come from, how the agent moves them through, and the touch-points that keep chairs full.

Patient pipeline · this week

From web visit to treatment accepted · agent handles every step in between

14 new pts booked

Online reputation

Google · Yelp · Healthgrades

★ 4.93
4.93
★★★★★
312 Google reviews
New reviews · 30d61 ↑ 22%
Agent reply rate100% < 4 hr
Recovered ★3 → ★57 this qtr

Weekly performance

Appointments completed · production $K

Mon — Fri
Appointments Production · $K

Patient communications

All channels · agent first-touch

5/6 missed calls recovered
48
SMS · today
avg reply 47s
23
Email · today
14 opened so far
Text · SMSfirst-touchLive
Emailforms · receiptsLive
Phonemissed → textLive
Webchat3 sessions nowLive

Website & local search

Google Business · organic traffic · "Book Now" intent

Page 1 · 11 keywords
Google Business views2,340 ↑ 18%
Website visits · 30d1,290 ↑ 12%
"Book now" clicks89
Top search"dentist near me · Mt. Pleasant"

Up next · automated

Queued by Stella · review anytime

5 queued
End-of-day patient follow-ups
Today 5:30 PM
Post case to Instagram
Wed 10 AM
Hygiene recall batch
Mon 7 AM
Insurance eligibility check
Mon 6 AM
Monthly production report
Mar 1

Marketing on autopilot

The reputation, recall, social, and search channels your agent runs in the background — so the schedule stays full without staff time.

Always-on channels

Six automations running every day · zero staff hours

All active
Google review automation
Review request after every visit. Personalised replies posted within 4 hours, 24/7.
Active
Recall & reactivation
6-month hygiene reminders, overdue treatment follow-up, lapsed-patient win-back. SMS + email.
Active
Social posting
Weekly Facebook + Instagram — tips, team spotlights, before/after with consent, holiday notes.
Active
Local SEO
Targeting "dentist Mt. Pleasant," "implants Charleston," 15+ high-intent terms. Page 1 for 11.
Active
Referral program
Auto-sends referral cards to happy patients. Tracks referrals · thank-you when friends book.
Active
Google Business profile
Weekly fresh photos, service highlights, Q&A responses, and Posts to keep the listing ranking.
Active